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Frequently Asked Questions
Can someone else create my PayID?
For security and privacy purposes, you must create your own PayID and not provide your details to another person/s to set it up for you. Heritage cannot create PayIDs for customers, however we can provide you with verbal assistance if needed.
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Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.