Frequently Asked Questions

Can I access Heritage Online and the Mobile Banking App overseas?

Yes, you can. Both Heritage Online and the Mobile Banking App are accessible whilst overseas.

Remember, if you have SMS Security set up, you won't be able receive texts from us overseas if your phone is in flight mode. Consider switching to a Pay Anyone password while you travel if your phone is going to be in flight mode. 

Are you travelling overseas soon?

Don't forget to let Heritage Bank know of your travel plans, including countries and dates for travel. 
  • Call us on 13 14 22
  • Talk to your local branch
  • Submit a secure enquiry after you login to Heritage Online or your Mobile Banking App.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.