Frequently Asked Questions

Will I be locked out of the Mobile Banking App if I can’t scan my biometrics?

No. You won’t be locked out if you can’t provide your fingerprint or face identification to login. If you’re having trouble using biometric login you can also choose to enter your Mobile Banking App PIN or Heritage Online password to gain access.  If you are unsure of your Heritage Online password please contact us for assistance. 

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.