Frequently Asked Questions

Is biometric login secure?

Biometrics offer the same high level security as all authentication methods for Heritage Online and the Mobile Banking App.  Fingerprints and face identification are virtually unique and very difficult to guess or replicate. Your fingerprint or face identification is encrypted and safely stored in the secure storage of your device. 

If you're device becomes inactive, we will also remove your saved PIN and biometric login details. This means that if you don't use your Mobile Banking App for a period of time, then you’ll be prompted to enter your full internet banking password to login again.

If you notice and unusual or fraudulent activity on your account please contact Heritage on 13 14 22 as soon as possible. 
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.