Frequently Asked Questions

Is biometric login secure?

Biometrics offer the same high level security as all authentication methods for Heritage Online and the Mobile Banking App.  Fingerprints and face identification are virtually unique and very difficult to guess or replicate. Your fingerprint or face identification is encrypted and safely stored in the secure storage of your device. 

If you notice and unusual or fraudulent activity on your account please contact Heritage on 13 14 22 as soon as possible. 

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