Frequently Asked Questions

Can I remove biometrics enrolled on my device?

Yes, you can remove biometrics as you like. If you'd like to continue to use your fingerprint or face identification to login to your Mobile Banking App, you'll need to leave at least one fingerprint or face identification enrolled on your device.

If you choose to add new fingerprints or face to your device, you'll need to re-register your chosen login method in the Mobile Banking App Setting section. 

If you're device becomes inactive, we will also remove your saved PIN and biometric login details. This means that if you don't use your Mobile Banking App for a period of time, then you’ll be prompted to enter your full internet banking password to login again.

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