Frequently Asked Questions

How do I order a new Visa Debit Card?

To order a Visa Debit Card on your existing Heritage transaction account, you can:

  • Submit a secure 'Contact Us' enquiry when logged into Heritage Online or your Mobile Banking App;
  • Call us 24/7 on 13 14 22; or
  • Visit your local branch.

Note: For joint accounts or enquiries about ordering a Visa Debit Card for your child, please contact us. If you cancelled an existing card in Heritage Online or the Mobile Banking App due to being lost, stolen or damaged, a new card will be ordered automatically for you.

New to Heritage?

Get your free Visa Debit Card when you open a Simply Access transaction account online or visit your local branch.

Apply now

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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.