Frequently Asked Questions

How do I order a new card?

If you join Heritage online or in-branch, we'll order you a card during this process.

If you're an existing Heritage member and you have not had a card before, you can request a card by calling us on 13 14 22 or visiting your local branch. This includes for joint accounts or enquiries about ordering a Visa debit card for your child. 

If you have an existing individual account, you can request a card through Heritage Online. 

  1. Login to Heritage Online.
  2. Check that your address is up to date on your membership.
  3. Complete the Contact Us form detailing your request for a card.
Note: If you cancel an existing card in Heritage Online or the Mobile Banking App due to being lost, stolen or damaged, a new card will be ordered automatically for you.
Credit Cards
Our range of credit cards offer great value and global convenience. If you're looking for banking rewards, complimentary insurance, a low interest rate or no annual fee, we have options for you.
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