Frequently Asked Questions

How do I order a new debit card?

If you open a Heritage transaction account online or in-branch, we'll order you a Visa Debit Card during this process.

If you're an existing Heritage member and you have not had a card before, you can request a card by calling us on 13 14 22 or visiting your local branch. This includes for joint accounts or enquiries about ordering a Visa Debit Card for your child. 

If you have an existing individual account, you can request a new card when logged in to Heritage Online.

  1. Login to Heritage Online on your desktop computer or mobile internet browser.
  2. Check that your mailing address is up to date on your membership.
  3. Complete the Contact Us form detailing your request for a card.
Note: If you cancel an existing card in Heritage Online or the Mobile Banking App due to being lost, stolen or damaged, a new card will be ordered automatically for you.
More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.