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Online Security and Fraud Protection

At Heritage, we’re committed to protecting you from fraud. Our Fraud Management and Information Security Teams are constantly updating our processes and technologies to keep you safe. Here’s more information about how we protect you from fraud, some tips on how you can protect yourself, and updates on some recent fraud examples.

If you suspect any unusual activity has occurred while using Heritage On-Line Internet banking or other services, please call the Heritage Bank Contact Centre on 13 14 22, or send an email to our Fraud Team at with details of what has happened.

While we are committed to providing customers with a secure environment, everyone should play a role in combating fraud. This means you need to protect yourself and be vigilant against fraudsters as well. Here are some simple tips to help you do that:

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.