Phishing SMS scam impersonating Heritage Bank

20 March 2024

We’ve received reports of a phishing scam where a SMS message impersonating Heritage Bank is being sent to individuals.

This message tells the recipient their account has been suspended and provides a link to click to restore access. This link is not a Heritage link and could be used by scammers to gather sensitive personal and banking information.

Here is an example of what one of these SMS messages could look like:  

What is 'phishing'?  

Phishing is a way cyber criminals trick you into giving them personal information. They send you fraudulent emails or SMS messages often pretending to be from large organisations you know or trust. They may try to steal your online banking logins, credit card details or passwords. Phishing can result in the loss of information, money or identity theft.  Spear-phishing is when these emails and SMS messages are highly targeted to the recipient.  

What you need to do

Always check the authenticity of any unsolicited call, email or message claiming to be from Heritage.  You can confirm if the communication is genuine by calling Heritage directly on 13 14 22 or emailing info@heritage.com.au.

If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22

If you have been a victim of a scam, you should report it to Heritage and your other financial institutions as soon as possible.

Once you have done so, you can also access the following resources for assistance and support: 

• Scamwatch
• IDCare
• Lifeline

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