Latitude data breach - what you need to know

Latitude was the target of a cyber-attack that resulted in the unauthorized access to a number of personal information records & identity documents. This incident is not related to any Heritage systems, however we encourage our members to contact us if they have any concerns.

About the Latitude data breach

Cybercriminals may have accessed Latitude customers’ names, phone numbers and email addresses, and potentially some identity documents such as driver’s licences, which may put impacted customers at risk of identity theft. 

Latitude customers should exercise heightened awareness across their bank accounts and be vigilant about scams. This incident is not related to any Heritage systems, however we encourage our members to contact us if they have any concerns. If you notice any unusual or suspicious activity on your Heritage Bank accounts please report them immediately to our Contact Centre available 24/7 on 13 14 22.  

Tips to protect your personal information, your accounts and avoid scams:

  • Check your accounts, credit report and monitor for any unauthorised transactions or unusual activity.  Report any concerns immediately to your Financial Institution.  
  • While passwords were not exposed in the Latitude breach, consider changing passwords on any sites that may be the same as your Latitude password. 
  • Use a unique password for every service you have an account with.
  • Enable multi-factor authentication for all online services, including online banking, where available.
  • If you receive an unexpected call, email, or SMS demanding payment from a source you do not recognise, do not provide personal or sensitive information, even if they claim to be someone you know. Do not give them access to your accounts and be careful when clicking on any suspicious links in an email.  
  • Under NO circumstances withdraw funds from your account based on information from a call, email, or SMS.
  • Protect your credit score from being defrauded by considering subscribing to Equifax Credit and Identity Protect. Credit reporting bodies can assist with services such as placing a credit ban on your credit report. 
  • If you are concerned that your identity has been compromised call IDCARE, Australia’s national identity and cyber support service, on 1800 595 160. 
  • If you’ve been a victim of a scam, you can report it to the ACCC via the report a scam page help protect others from similar scams. Visit
  • If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22. 

Additional resources to help you limit the risk of fraud:

Current scams in Australia
Learn about current scams in Australia and how to avoid falling victim.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.
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Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.