8 March 2023
There’s another scam in town, and this time it’s impacting Facebook Marketplace. If you buy and sell goods on the platform, or know anyone who does – take note, and share this information around.
Scammers pose as buyers and send messages to sellers saying they have been scammed before when using Marketplace. For this reason, they request the seller use Facebook's payment portal. This is a scam - Facebook does not have a payment portal.
Instead, the scammer will send a link in a message that will take you to a fake ‘login’ page. If you click through to the fake ‘bank’ portal (where it looks like you can choose your particular bank), your details (including ‘One Time Passwords’ or OTP) are taken by the scammers and then they can take your money.
Example of Facebook Marketplace scam messages:
If you suspect that you've fallen victim to a scam or if any unusual activity has occurred on your accounts, including while using Heritage Online or your Mobile Banking App, contact us immediately on 13 14 22. Our team is available 24/7 and will work quickly to protect your account.
For non-urgent scam reports you can send an email to our Fraud Team at firstname.lastname@example.org with details of what has happened.
You can also read more about the latest types of scams in Australia in our article Current Scams in Australia.