13 January 2023
Fraudsters are currently using a new scam to target our members, this time via text messages and phone calls pretending to be from Heritage Bank.
Cybercriminals are using “spoofing” software to make the caller ID or SMS sender name appear to come from a legitimate Heritage number.
This means that scammers may be able to set the sender name for phishing text messages as ‘Heritage’ or imitate Heritage phone numbers.
For text messages, fraudulent text messages can appear in the same conversation as legitimate messages from Heritage.
The scammers will claim to be from Heritage, contacting you about an issue with your account. They may ask you to transfer money, or to share sensitive information such as your PIN, password, or personal details.
This spoofing scam does NOT mean that Heritage systems have been breached in any way – instead, fraudsters have used software to impersonate Heritage.
Please see below for an example of scam SMS that may appear in a legitimate Heritage message thread.