24 August 2023
In a new scam, fraudsters may call pretending to be from the Heritage Fraud Team and request your secret passwords, card details and codes to gain access to your accounts.
The calls may come from a mix of phone numbers. Cybercriminals may also use “spoofing” software to make the caller ID name to appear to come from a legitimate Heritage number.
The scammers will claim to be from Heritage, contacting you about an issue with your account.
They may ask you to transfer money, or to share sensitive information such as your One Time Passwords, PIN, internet banking passwords or personal details.
Always check the authenticity of any unsolicited call, email or message claiming to be from Heritage. You can confirm if the communication is genuine by calling Heritage directly on 13 14 22 or emailing email@example.com.
If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22.
If you have been a victim of a scam, you should report it to Heritage and your other financial institutions as soon as possible. Once you have done so, you can report it to the ACCC via the report a scam page to help protect others from similar scams.
Share this link to help spread the word to your friends and family.