Frequently Asked Questions

The day your term deposit ends is known as the maturity date. Prior to the maturity date we will send you an email or letter reminder that your term deposit is renewing.

At this time, you will be able to review the maturity instructions you provided when you first set up your term deposit.

If you’d like to change the instructions, you can let us know by completing and returning the change to term deposit maturity instructions form.

Want to skip the paperwork? You can edit the details of your term deposit maturity instructions in Heritage Online at any time