Frequently Asked Questions

What is SMS Security?

SMS Security is a service within Heritage online available to all members with a mobile phone. It provides an extra layer of security for certain transactions performed within Heritage Online by generating a One Time Password (OTP) sent to your mobile phone. The OTP is used in place of the Pay Anyone password.

All members who are registered for Heritage Online and have a valid Australian mobile number recorded on their membership are able to register for SMS Security.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.