Frequently Asked Questions

What is a One Time Password?

A One Time Password is a 6-digit number sent to your registered mobile phone. This number is used to authorise certain transactions within Heritage online. A different password is generated on each occasion.
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Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.