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Frequently Asked Questions
What happens if I don’t have a mobile/Australian mobile, or cannot get mobile reception to use SMS Security?
SMS Security is optional. There is no requirement to register for SMS Security even if you have a working Australian mobile. As an alternative, you can register to use a Pay Anyone password which allows you to authorise new payees with a set password instead of a one time password.
Contact us on 13 14 22 to discuss your options today.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.