Frequently Asked Questions

Are there any transfer limits for online redraw?

Yes. The amount of funds you can transfer via online redraw from an eligible personal or home loan is subject to your existing Heritage Online transfer limits. This helps to keep your account secure.

Please note for security reasons, transfer limits cannot be increased online.

Contact us on 13 14 22 anytime and request to increase your transfer limits. You can request to increase your daily account transfer and BPAY® limits up to the maximum amounts listed in the Fees and Limits Guide

If the amount you need to transfer is higher than the maximum daily limits, you will need to complete an Application to Redraw Payments in Advance form.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.