Frequently Asked Questions

How do I deactivate online redraw?

You have the flexibility to deactivate the online redraw feature at any time, if you choose. 

To deactivate this feature, please complete and return our Online Redraw Authority form. If there are two or more borrowers on your loan, only ONE Borrower will need to sign the form and return it to us to deactivate this feature.

More help

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.