Frequently Asked Questions

Will my PayTo payment be processed if I have insufficient funds?

No. If you have insufficient funds at the time of the payment, it will be declined and the merchant will be notified of the missed payment. 

If you know a payment is coming out that you won't have sufficient funds for, you are able to make changes in your App such as pausing the payment or linking it to another account. However it's important that you check your contractual obligations with the merchant you are paying and verify whether doing so will impact your service.

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.