Frequently Asked Questions

How does PayTo work if my account is two or more to sign?

If you have an account that is two or more to sign, you will have view only access for your PayTo agreements in our Mobile Banking App. 

All authorised members will need to provide their authority individually to make changes. Once the last member has provided their authority the requested action will take place.

If you are required to take action on your PayTo agreement contact us 24/7 on 13 14 22 or visit your local branch. We can help you approve, decline, pause, resume and cancel payments and change linked accounts.

If the payment is not approved by the Action By Date it will expire. The Payee will not be able to take any money, and they will be notified.

ⓘ An account that is two or more to sign means any account where there is more than one signing authority.

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