There are heaps of ways to tell if a website is safe to use with your card. When in doubt, always do your research first. For our top tips, check out our article on on Ways to Bank Securely.
The following are official Australian Web sites with more information about fraud:
Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, we suggest that you:
If you believe you've fallen victim to identity theft,read our article on What to do if you are a victim of identity theft.
To help protect yourself from card fraud, read our article on Ways to Bank Securely which contains lots of tips and tricks.
If you believe your card has been compromised, please contact us.
If you suspect someone has stolen your identify, please read our help and guidance article on what do to if you're a victim of identity theft.
If you believe your computer may have been compromised:
Any claims resulting from such activity will be assessed on the details of each individual incident.
You can also read our help and guidance article on Ways to Bank Securely for tips on keeping your computer safe in the future.
The Heritage Fraud team monitors unusual transactions on our customer’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country.
Before leaving on your trip:
Information on internet banking services, password maintenance and managing your details.