Frequently Asked Questions

How do I know if I've been a target of fraud or identity theft?

Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, we suggest that you:

  • Routinely check your statements for anything unusual and query the institution which issued the statement about any transactions you’re unsure of.
  • Contact us with the details of any suspicious transactions on your Heritage accounts.
  • Take a note of unusual emails or phone calls from organisations you haven’t contacted, particularly if they ask for information about your identity.

If you believe you've fallen victim to fraud or identity theft, please contact us as soon as possible. 

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.