Frequently Asked Questions
Why am I unable to close or transfer my PayID?
Check that your PayID is in an active state (not locked) to enable it to be closed, or to transfer it to another financial institution or other Heritage Bank account.
To do this go to the PayID menu in the Heritage Mobile Banking App.
If you are still having trouble closing or transferring a PayID please contact us.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.