We're running scheduled maintenance from 10:00 pm (AEST) Tuesday, 10 June to 5:00 am (AEST) Wednesday, 11 June. App and Internet Banking will be unavailable over this time.
Find out more
Frequently Asked Questions
Why am I unable to close or transfer my PayID?
Check that your PayID is in an active state (not locked) to enable it to be closed, or to transfer it to another financial institution or other Heritage Bank account.
To do this go to the PayID menu in the Heritage Mobile Banking App.
If you are still having trouble closing or transferring a PayID please contact us.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.