Frequently Asked Questions

Can I change my PayID name (shortname)?

At Heritage, we assign you a PayID Shortname, based on your legal account name which means you're unable to change this with Heritage Bank unless you legally change your name. This varies between financial institutions.
More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.