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Frequently Asked Questions
Can I change my PayID name (shortname)?
At Heritage, we assign you a PayID Shortname, based on your legal account name which means you're unable to change this with Heritage Bank unless you legally change your name. This varies between financial institutions.
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Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.