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Frequently Asked Questions
What do I do if someone accidentally sends me money via NPP?
By law, you are required to return the funds to the sender if you are certain the funds aren’t yours. If you do not believe the funds are meant for you please contact Heritage on 13 14 22.
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Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.