Can I temporarily lock my PayID to stop receiving NPP Payments? How do I unlock it when I want to use it again?
Yes, you can lock your PayID if you wish to temporarily stop it receiving payments. Your PayID must be active to enable locking/ unlocking. You can use the PayID menu in the Mobile Banking App to lock /unlock your pay ID. There are no restrictions on locking and unlocking PayID.
If you are having difficulties, please contact Heritage for assistance.