Frequently Asked Questions

Can I temporarily lock my PayID to stop receiving NPP Payments? How do I unlock it when I want to use it again?

Yes, you can lock your PayID if you wish to temporarily stop it receiving payments. Your PayID must be active to enable locking/ unlocking.  You can use the PayID menu in the Mobile Banking App to lock /unlock your pay ID.  There are no restrictions on locking and unlocking PayID. 

If you are having difficulties, please contact Heritage for assistance. 
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