20/01/2020: Heritage Online, mobile and phone banking will be unavailable, and some payments may be delayed, between Tuesday 21 January from 10:30pm until 2:30am Wednesday 22 January, due to scheduled maintenance. Online applications will also be unavailable during this time. Our Contact Centre will remain available 24/7.
A PayID is a unique identifier - either your email address* or Australian mobile number*. This identifier can be linked to an eligible bank account and used to receive payments.
More help
- General FAQs
- HOVA FAQs
- HOVA FAQs
- Card Management FAQs
- Samsung Pay FAQ's
- Mobile Banking FAQs
- Google Pay FAQ's
- Fingerprint Security FAQs
- NPP General FAQ's
- Device Authentication FAQs
- Internet Banking FAQs
- Pay Anyone FAQs
- Digital Wallet FAQs
- Redraw FAQs
- SMS Security FAQs
- Online Security FAQs
- Google Pay Troubleshooting
- Google Pay Security FAQ's
- NPP Security FAQ's
- NPP Troubleshooting
- Samsung Pay Troubleshooting
- Samsung Pay Security FAQ's
- Refer a Friend FAQs