Frequently Asked Questions

How do I increase my daily transfer limits?

You can request to increase your daily account transfer and BPAY® limits up to the maximum amounts listed in the Fees and Limits Guide

Contact us on 13 14 22 anytime and request to increase your transfer limits. Please note for security reasons, transfer limits cannot be increased online.

If you'd like to decrease your daily account transfer limits, you can do this yourself when logged into Heritage Online. Go to the Settings menu and select Daily Transfer/BPAY Limits.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.