Frequently Asked Questions
Why does Heritage Online log me out after some time?
Our automatic time out feature reduces the chance of an unauthorised party gaining access to your personal information. If you leave your Heritage Online session idle for too long, your session will be terminated and you will be required to login again. This security feature cannot be changed on an individual basis and is applicable to all members.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.