Frequently Asked Questions

Why does Heritage Online log me out after 12 minutes?

This is a security feature used to reduce the chance of an unauthorised party gaining access to your personal information. If you leave your Heritage Online session idle for too long, your session will be terminated and you will be required to login again. This security feature cannot be changed on an individual basis and is applicable to all members.
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View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.