Frequently Asked Questions

Members using Internet Explorer 9 may experience problems when attempting to view and download eStatements. This issue is specific to version 9 and is due to an option in the browser’s advanced settings that prevents encrypted pages from saving to disk. When this option is selected, any secure downloads will fail.

You can address this issue by making the following temporary change to your browser settings:

Click on “Tools” and select “Internet Options”. In the Internet Options window, select the “Advanced” tab and scroll down to the section on Security. Under this heading you will find the checkbox ‘Do not save encrypted pages to disk’. Ensure that this checkbox is not ticked when attempting to download your eStatement and click on the “OK” button.

uncheck "Do not save encrypted pages to disk"
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