Frequently Asked Questions

I’ve forgotten my login password! Help!

If you've forgotten your login password, or you are locked out of your account:

  1. Call us on 13 14 22 or visit your local branch.
  2. Get issued a temporary password.
  3. Login to Heritage Online on your desktop computer or browser with the temporary password.
  4. Follow the prompts to set up a new password for your account. Make sure you log in within 7 days of receiving your temporary login password so that it does not expire.

Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22  or visit your local branch for more information.

More help