20/01/2020: Heritage Online, mobile and phone banking will be unavailable, and some payments may be delayed, between Tuesday 21 January from 10:30pm until 2:30am Wednesday 22 January, due to scheduled maintenance. Online applications will also be unavailable during this time. Our Contact Centre will remain available 24/7.
Heritage online will give you three attempts at entering your password before locking your account. If you forget your password, or enter an incorrect password more than three times, you will be temporarily locked out. If you still cannot remember you password, talk to one of our friendly staff by calling 13 14 22. Although they cannot tell you your original password, they can give you a temporary password so that you can access your account. You will then need to login to Heritage online and enter a new password for your account.