Frequently Asked Questions

I’ve forgotten my Heritage Online password! Help!

Heritage Online will give you three attempts at entering your password before locking your account. If you forget your password, or enter an incorrect password more than three times, you will be temporarily locked out.

If you still cannot remember you password, talk to one of our friendly staff by calling 13 14 22. Although they cannot tell you your original password, they can give you a temporary password so that you can access your account. You will then need to login to Heritage Online within 7 Days and enter a new password for your account.

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