Frequently Asked Questions

What is my account number?

At Heritage, your account number is your Member Number. 

Your account number is the same for all accounts you hold with Heritage, under one membership.

Your BSB is different for each account type you hold with Heritage. BSB stands for Bank State Branch and is a six-digit number that is commonly used to identify a bank and its associated branch in Australia.

At Heritage we use BSB codes a little differently. Rather than assigning a BSB code to each of our Branches, we assigned a BSB to each account type you can hold with us.

For example, our Simply Access Transaction Account has the BSB 638-010 and our Online Saver Savings Account has the BSB 638-260.

When we process payments into or from your Heritage account, we use the BSB you nominated to debit or credit the correct account type under your membership. 

If you're unsure what your BSB or account number is, you can find it in your Mobile Banking App or Heritage Online by viewing your account information. You can also look up your BSB online or contact us for assistance. 


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