Frequently Asked Questions

How do I make a car insurance or home insurance claim?

If your motor insurance or home insurance policy is with Allianz through Heritage Bank and you need to make a claim, here's how.

How to lodge a home insurance claim

Do what you reasonably can to prevent further loss, damage or liability.

Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property.

Contact the Allianz Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened. The Claims Consultant will help you through the home and contents insurance claims process. You can also start your Allianz claim online.

In order to be sure that you are covered under this policy you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked us first.

How to lodge a car insurance claim

Online, anytime

A convenient way to lodge a car insurance claim is via the Allianz online claim form. You can commence submitting your car insurance claim notification 24 hours a day, 7 days a week. Once it is lodged, a friendly Allianz claims consultant will contact you.

Benefits of online claims form

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims service

You can call the claims hotline on 1300 555 030 and an Allianz consultant will help you commence the claims process.

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.