Frequently Asked Questions

How do I make a car insurance or home insurance claim?

Frequently Asked Question

How do I make a car insurance or home insurance claim?
If your motor insurance or home insurance policy is with Allianz through Heritage Bank and you need to make a claim, here's how.

Online, anytime

A convenient way to lodge a car or home insurance claim is via the Allianz online claim form. You can commence submitting your claim notification 24 hours a day, 7 days a week. Once it is lodged, a friendly Allianz claims consultant will contact you.

Benefits of online claims form

Secure form
No phone queues
Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims service

You can call Allianz Claims on 1300 555 030 and an Allianz consultant will help you commence the claims process.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.