Frequently Asked Questions
Will I keep my 4-digit PIN when I register for biometric login?
Yes, the Mobile Banking App will always first display the fingerprint or face identification login screen, but you can choose to cancel the operation and continue to login with 4-digit PIN (if set up) or your Heritage Online password. That's why it's important never to tell anyone your PIN or password for your Mobile Banking App or Internet Banking. Learn more about keeping your passwords secure here.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.