Frequently Asked Questions

My Mobile Banking App isn't recognising my biometrics to login.

If you run into trouble registering or recognising your biometrics in the Mobile Banking App follow these steps:

  1. Make sure you're holding your fingerprint or phone in the same way you initially registered your biometrics.
  2. Make sure that at least one of the fingerprints you have enrolled or your FaceID on your device is still valid.
  3. Confirm that your device hardware is not malfunctioned by testing the authentication in other Apps. 
  4. Check that you are running the latest version of your device operating system.
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