If you run into trouble registering or recognising your biometrics in the Mobile Banking App follow these steps:
- Make sure you're holding your fingerprint or phone in the same way you initially registered your biometrics.
- Make sure that at least one of the fingerprints you have enrolled or your FaceID on your device is still valid.
- Confirm that your device hardware is not malfunctioned by testing the authentication in other Apps.
- Check that you are running the latest version of your device operating system.
