Following the Reserve Bank’s recent decision, we're increasing our existing home, investment and business variable rate loans by 0.25% p.a. from 13 October 2026. Find out more.
We're running scheduled maintenance from 10.00pm Wednesday 14 October to 5.00am Thursday 15 October (AEST). Our Mobile Banking App, Internet Banking and Phone Banking will be unavailable during this time. Learn more.
Frequently Asked Questions
My Mobile Banking App isn't recognising my biometrics to login.
If you run into trouble registering or recognising your biometrics in the Mobile Banking App follow these steps:
- Make sure you're holding your fingerprint or phone in the same way you initially registered your biometrics.
- Make sure that at least one of the fingerprints you have enrolled or your FaceID on your device is still valid.
- Confirm that your device hardware is not malfunctioned by testing the authentication in other Apps.
- Check that you are running the latest version of your device operating system.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +61 7 4588 5100.