For those affected by severe weather, please see further information and available options on our Financial Hardship page. Learn more here.
Frequently Asked Questions
What should I do with my digital wallet when I receive a new or a replacement card?
If you've received a new card your digital wallet and online subscriptions will automatically update to take payments from your new card when you activate your new card. If your tokens were removed from your digital wallet due to fraudulent transactions, you may need to remove your old card and register your new card. If you require assistance during this process visit our FAQ's or call us 24/7 on 13 14 22.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.