Frequently Asked Questions

What should I do with my digital wallet when I receive a new or a replacement card?

If you've received a new card your digital wallet will automatically update to take payments from your new card. If your tokens were removed from your digital wallet due to fraudulent transactions, you may need to remove your old card and register your new card. If you require assistance during this process visit our FAQ's or call us 24/7 on 13 14 22.
More help

Online security when using computer
Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.