Frequently Asked Questions
What if my physical Visa card is lost or stolen?
If your Visa card is lost or stolen you’ll need to report this to Heritage as soon as possible so that we can cancel your Visa card.
Once you report your card as lost or stolen, you will no longer be able to use your physical card. Digital wallets and online subscriptions linked to your card credentials will be cancelled. You will need to provide the new card details to any online store or subscription service who deduct recurring payments from the previous card. You may also add the new card to Digital Wallet via the Mobile Banking App when it appears in the Cards screen.
Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance.
If you notice any unauthorised transactions, we can help you dispute a transaction.
Once you report your card as lost or stolen, you will no longer be able to use your physical card. Digital wallets and online subscriptions linked to your card credentials will be cancelled. You will need to provide the new card details to any online store or subscription service who deduct recurring payments from the previous card. You may also add the new card to Digital Wallet via the Mobile Banking App when it appears in the Cards screen.
Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance.
If you notice any unauthorised transactions, we can help you dispute a transaction.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.