Frequently Asked Questions

What can I do if I need help making my loan repayments?

We understand that life can take unexpected turns. For this reason, we have developed policies and processes to assist members with their mortgage loans, personal loans and credit cards in times of financial hardship.

If you are having difficulty meeting your financial commitments please contact our Member Assist department. They'll discuss your circumstances discreetly and provide a solution to help you through this tough time.

If you agree to a financial hardship arrangement, this will show on your credit report during the arrangement. It will remain on your report for 12 months from the end of the arrangement, to help safeguard your payment history.

Learn more on our Financial Hardship page.

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