The Manage Cards feature on the Mobile Banking App allows you to view all active cards associated with your membership and access handy features including:
Activate your new Visa Debit or Credit Card and get spending.
Misplaced card: Place a temporary hold on a misplaced card. Once you locate the card, you can unlock it. Existing recurring/pending payments will not be affected
Lost or stolen card: Cancel your card if it is lost or stolen
Damaged card: If your card is not working, you can report it as damaged and a new one will be ordered for you.
All card payments: Choose to block all card payments. Existing recurring/pending payments will not be affected
Online payments: Choose to block transactions being performed online. Existing recurring/pending payments will not be affected
International in-store purchases: Choose to block in-store international transactions if you're not travelling overseas. Existing recurring/pending/internet/Australian in-store payments will not be affected
When you cancel or report a damaged card, a new card will be ordered for you automatically. If you've never had a card and wish to order one, contact us on 13 14 22.
After logging into the App select ‘Manage Cards’ on the home page or in the ☰ menu. Select the card you would like to view and follow the prompts.
If you have misplaced your card, you can apply a temporary lock while you look for it. To apply a temporary lock:
Note: This lock can only applies to the card selected. Any additional cardholder’s cards will not be locked.
If you have a lost card or stolen card you can permanently cancel your card and order a new one.
To cancel your card:
If you have a damaged card, you can order a replacement card by:
Australia: 1800 076 037
Overseas: +61 7 4694 9139
Information on internet banking services, password maintenance and managing your details.