What is the Mobile Banking App Card Manage Cards feature?
The Manage Cards feature on the Mobile Banking App allows you to view all active cards associated with your membership and access handy features including:
Activate your new Visa Debit or Credit Card and get spending.
Misplaced card: Place a temporary hold on a misplaced card. Once you locate the card, you can unlock it. Existing recurring/pending payments will not be affected
Lost or stolen card: Cancel your card if it is lost or stolen
Damaged card: If your card is not working, you can report it as damaged and a new one will be ordered for you.
All card payments: Choose to block all card payments. Existing recurring/pending payments will not be affected
Online payments: Choose to block transactions being performed online. Existing recurring/pending payments will not be affected
International in-store purchases: Choose to block in-store international transactions if you're not travelling overseas. Existing recurring/pending/internet/Australian in-store payments will not be affected
When you cancel or report a damaged card, a new card will be ordered for you automatically. If you've never had a card and wish to order one, contact us on 13 14 22.
How do I access the Manage Cards feature?
After logging into the App select ‘Manage Cards’ on the home page or in the ☰ menu. Select the card you would like to view and follow the prompts.
Can I report a lost, stolen or damaged using the Mobile Banking App?
If you have misplaced your card, you can apply a temporary lock while you look for it. To apply a temporary lock:
Note: This lock can only applies to the card selected. Any additional cardholder’s cards will not be locked.
If you have a lost card or stolen card you can permanently cancel your card and order a new one.
To cancel your card:
If you have a damaged card, you can order a replacement card by:
Australia: 1800 076 037
Overseas: +61 7 4694 9139
If you do not have the Mobile Banking App, you can cancel your card in Heritage Online and contact us to order a new card.
Information on internet banking services, regular transfers, password maintenance and managing your details.