Frequently Asked Questions

What ATMs can I use overseas?

You can use your Heritage Visa Card anywhere overseas you see the Visa symbol, including ATMs and merchant terminals. 

Find your nearest ATM location near while overseas using the Visa Global ATM Locator.

A currency conversion fee and ATM withdrawal fee will apply as outlined in our Fees and Limits Guide. If you're using a Visa Credit Card to withdraw money, a cash advance fee and cash advance rate will also apply.

Remember, when using your Heritage Visa Card overseas, you will only be able to access your accounts through the Credit facility on your card (Visa Debit or Visa Credit). The ‘Savings’ and ‘Cheque’ functions are only for use in Australia so make sure you press ‘Credit’ every time you use the card, even at ATMs.


More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.