Frequently Asked Questions

On iPhone

To update your Heritage card on a compatible iPhone:

Step 1: Remove your card from Apple Pay on your iPhone.

• Open Wallet, tap your Heritage Bank card, tap the (...) button in the upper-right corner, then select "Remove This Card".

Step 2: Add your card back into Apple Pay on your iPhone.

• Open the Wallet app, tap the (+) button in the upper-right corner and follow the prompts.
• When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
• Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV).

On Apple Watch

To update your Heritage card on a compatible Apple Watch:

Step 1: Remove your card from Apple Pay on your Apple Watch.

• Open the Watch app on your iPhone, go to the My Watch tab and select Wallet & Apple Pay, tap the card, then select "Remove This Card".

Step 2: Add your card back to Apple Pay on your Apple Watch.

• Open the Apple Watch app on your iPhone, tap “Wallet & Apple Pay” tap “Add Card” and follow the prompts.
• When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
• Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV).