Frequently Asked Questions

How do I update my Heritage card in Apple Pay to include the eftpos payment network?

If you already use Apple Pay with Heritage, you'll need to update your Heritage card to include the eftpos payment network.

On iPhone

To update your Heritage card on a compatible iPhone:

Step 1: Remove your card from Apple Pay on your iPhone.

  • Open Wallet, tap your Heritage Bank card, tap the (...) button in the upper-right corner, then select "Remove This Card".

Step 2: Add your card back into Apple Pay on your iPhone.

  • Open the Wallet app, tap the (+) button in the upper-right corner and follow the prompts.
  • When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
  • Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV).

On Apple Watch

To update your Heritage card on a compatible Apple Watch:

Step 1: Remove your card from Apple Pay on your Apple Watch.

  • Open the Watch app on your iPhone, go to the My Watch tab and select Wallet & Apple Pay, tap the card, then select "Remove This Card".

Step 2: Add your card back to Apple Pay on your Apple Watch.

  • Open the Apple Watch app on your iPhone, tap “Wallet & Apple Pay” tap “Add Card” and follow the prompts.
  • When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
  • Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV). 
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