Our Awards

At Heritage, we support our customers with award-winning products and customer service that genuinely puts People first.

Customer Service

As one of Australia's largest customer-owned banks, we know that helping our customers reach their financial dreams is not just about great products, it's about their entire banking experience.

That's why we strive to provide authentic customer service that goes above and beyond. We put People first in everything we do, but don't just take our word for it!

Read about our latest and historical awards below. 

Customer Service & Value

Heritage received the highest authenticity score in the J.D Power 2020 Australia Retail Banking Brand Authenticity Satisfaction Study. 

We were named the number one bank in Australia on Forbes 2020 list of Worlds Best Banks.

To top it off, we were voted Money Magazine's Customer-Owned Money Minder of the Year 2021. We received this award for being the customer owned banking product provider with the highest average product rankings across the savings accounts attached to personal loans for low, medium and high balances and term deposits over 1, 3 and 5 years.

Heritage Bank chosen as Money magazine's Customer-Owned Money Minder of the Year 2021
Home Loans
Home Loans

Our Home Advantage Package won the 2019 Mozo Experts Choice for Packaged Home Loans in March 2020.

Our Home Advantage Package 3 Year Fixed Rate Home Loan for Investors won the 2020 RateCity Gold Award for Investor 3 Year Fixed Home Loan.

Mozo Experts Choice 2019 Packaged Home Loan
Personal Loans
Personal Loans & Credit Cards

Our Gold Low Rate Credit Card was a finalist for the Best No Annual Fee Card in the 2021 Finder Awards.

Our Car Loan was awarded a 2021 RateCity Gold Award for being in the top 10% of lenders within the category Best Used Car Loan in January 2021.

Finalist Best No Annual Fee Credit Card 2021 Finder Awards
Rate City Gold Award for Best Used Car Loan 2021
Business Banking
Business Banking

Our Business Cheque Account was awarded a Canstar 5-Star Rating for Outstanding Value Business Transaction Account in July 2020.

Our Business Line of Credit with Residential Security and Non-Residential Security were awarded a Canstar 5-Star Rating for Outstanding Value Business Loan in May 2020.  


In March 2021, our Online Saver Savings Account was awarded the RateCity Gold Award for Best Standard Savings Account. Our Target Bonus Savings Account was also awarded the RateCity Gold Award for Best Regular Savers Account.

Refer a friend to Heritage and get rewarded
Introduce a friend, colleague or family member to Heritage and you could be saying 'hello' to $1,000*.
Awards History