Our Awards
At Heritage, we support our customers with award-winning products and customer service that genuinely puts People first.
- Awards History
- Personal Loans
- 2021 Awards
- Business Banking
- Home Loans
- Accounts
- Customer Service
As Australia's largest customer-owned bank, we know that helping our customers reach their financial dreams is not just about great products, it's about their entire banking experience.
That's why we strive to provide authentic customer service that goes above and beyond. We put People first in everything we do, but don't just take our word for it!
Read about our latest and historical awards below.
For the second year in a row, Heritage has been named the Most Authentic Bank in Australia by J D Power.
We're back to back winners of Mozo People's Choice for Outstanding Customer Satisfaction and Most Recommended Bank.
To top it off, we're the number one bank in Australia on Forbes 2020 list of Worlds Best Banks.
Our Home Advantage Package won the 2019 Mozo Experts Choice for Packaged Home Loans in March 2020.
Our Home Advantage Package 3 Year Fixed Rate Home Loan for Investors won the 2020 RateCity Gold Award for Investor 3 Year Fixed Home Loan.
Our Business Cheque Account was awarded a Canstar 5-Star Rating for Outstanding Value Business Transaction Account in July 2020.
Our Business Line of Credit with Residential Security and Non-Residential Security were awarded a Canstar 5-Star Rating for Outstanding Value Business Loan in May 2020.
In March 2021, our Online Saver Savings Account was awarded the RateCity Gold Award for Best Standard Savings Account. Our Target Bonus Savings Account was also awarded the RateCity Gold Award for Best Regular Savers Account.
- Heritage rated most authentic bank in Australia - for second successive year
- Heritage has been named Employer of Choice in The Australian Business Awards 2020
- Heritage tops Australia for customer satisfaction in J.D Power 2020 study
- Heritage named number one in Australia on Forbes list of World’s Best Banks
- Heritage accounts recognised through Canstar and RateCity awards
- Heritage rated most authentic bank in Australia
- Heritage scores coveted spot as one of Australia’s Top Kick Start Savings providers
- Heritage Bank tops Australia to take out Bank of the Year award for Customer Satisfaction
- Heritage Bank home loan named amongst Australia’s best for value
- Canstar recognises Heritage’s 5-Star Rating for Outstanding Value Home Lender
- Heritage scoops up big wins at 2019 Mozo People’s Choice Awards
- Heritage awarded top IT innovation awards
- Heritage recognised for excellence in 2017 Mozo People's Choice Awards
- Our customers most likely to recommend Heritage Bank according to 2017 Roy Morgan survey
- Heritage wins 5-Star recognition from CANSTAR on five products - July 2017
- Heritage again enjoys 5-Star recognition from Canstar awarded in September 2017
- Heritage Bank tops Australia for customer satisfaction, awarded in December 2017
- Heritage Bank wins recognition for great value home loans in 2016
- Heritage wins Employer of Choice at 2016 Australian Business Awards
- Aussies score Heritage amongst best for customer satisfaction at 2016 Mozo People's Choice Awards
- Heritage wins Blue Ribbon Award for Regional Bank of the Year in August 2016
- Heritage wins the 2016 Challenger Bank Award for most satisfied customers
- Heritage tops Queensland for banking satisfaction in Roy Morgan 2016 survey
- Heritage wins at 2016 Mozo Experts Choice Awards
- Heritage Bank wins at 2015 Mozo Experts Choice Awards
- Heritage among nation’s Top 5 in Mozo People’s Choice Awards 2014
- Heritage Bank repeats success at Australian Business Awards 2014
- Heritage wins Canstar Blue 2014 Challenger Bank award for most satisfied customers
- Heritage triumphs at Australian Human Resources Awards in 2014