Our Awards

At Heritage, we support our customers with award-winning products and customer service that genuinely puts People first.

  • 2020 Awards
  • 2019 Awards
  • 2018 Awards
  • Awards History
  • Business Banking
  • Home Loans
  • Accounts
  • Customer Service

As Australia's largest customer-owned bank, we know that helping our customers reach their financial dreams is not just about great products, it's about their entire banking experience.

That's why we strive to provide authentic customer service that goes above and beyond. We put People first in everything we do, but don't just take our word for it!

Read about our latest and historical awards below. 

Customer Service

For the second year in a row, Heritage has been named the Most Authentic Bank in Australia by J D Power.

We're back to back winners of Mozo People's Choice for Outstanding Customer Satisfaction and Most Recommended Bank.

To top it off, we're the number one bank in Australia on Forbes 2020 list of Worlds Best Banks.

Mozo People's Choice Award Outstanding Customer Service 2018 & 2019
Forbes 2020 World's Best Banks
Home Loans

Our Home Advantage Package won the 2019 Mozo Experts Choice for Packaged Home Loans in March 2020.

Our Home Advantage Package 3 Year Fixed Rate Home Loan for Investors won the 2020 Rate City Gold Award for Investor 3 Year Fixed Home Loan.

Mozo Experts Choice 2019 Packaged Home Loan
Business Banking

Our Business Cheque Account was awarded a Canstar 5-Star Rating for Outstanding Value Business Transaction Account in July 2020.

Our Business Line of Credit with Residential Security and Non-Residential Security were awarded a Canstar 5-Star Rating for Outstanding Value Business Loan in May 2020.  


Our Online Saver Savings Account was awarded the Rate City Gold Award for Best Standard Savings Account in April 2020.

Rate City Gold Award 2020 for Best Standard Savings Account
2020 Awards
Couple with their dog happy after they were rewarded to refer a friend to Heritage Bank
Refer a friend to Heritage and get rewarded.
We want to reward you for telling your friends and family about us, so have a look at how to refer a friend through our referral program.
Switch to Heritage

If you'd like to make the switch to Heritage, we're here to help you through the process and beyond.

Find out just how easy it can be.

2019 Awards
2018 Awards
Awards History