Device Authentication FAQs

Device Authentication is a security feature that adds an extra layer of protection for your account by using a One Time Password sent via SMS. It ensures that only devices you allow can perform advanced function on the Heritage Mobile Banking app such as adding a new payee for a transfer. If your device is not authenticated, you will not be able to access this feature.

The prompt to authenticate your device will appear in the Mobile Banking App during the following activities:

• when you try to use Pay Anyone and your device is not yet authenticated,
• when you go into the settings and manually start the device authentication process, or;
• when you log in for the first time after installing the app.

To authenticate your device, follow the prompt when it appears. It will ask you to accept, then a One Time password will be sent to your mobile phone number you have registered with Heritage. Enter in the One Time Password and your device will be authenticated.

This is a one time process. Once a device is authenticated you will not need to do it again unless you manually remove your device's authentication status in the app settings or disable SMS Security.