Frequently Asked Questions

Can I update my contact details online?

In most situations, you can update your address, phone number, mobile number and email address in Heritage Online when logged in on your mobile browser or desktop computer. 

If you received a call from Heritage to update your details, you may need to confirm other details such as your full name, other names known by (if any), residential address, date of birth, occupation and citizenship information. 

We may also require more detailed information to understand the source of your income and assets. This can include properties that you own, the sale or purchase and/or sale of these assets. If you have a business banking product with us, you’ll need to confirm your business name and entity details, business address, and industry information.


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