Frequently Asked Questions
What is SMS Security?
SMS Security is a service within Heritage online available to all members with a mobile phone. It provides an extra layer of security for certain transactions performed within Heritage Online by generating a One Time Password (OTP) sent to your mobile phone. The OTP is used in place of the Pay Anyone password.
All members who are registered for Heritage Online and have a valid Australian mobile number recorded on their membership are able to register for SMS Security.More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.