Frequently Asked Questions

Heritage suggests customers consider the following when carrying out online transactions:

  • Be wary of opening, running files or clicking on links that are attached to unsolicited emails or on untrusted websites. Particularly if you're asked for personal details or asked to carry out an online transaction.
  • Try not to do online financial transactions from public access computers, such as internet cafés. You have no way of knowing what software is on these machines or how secure they are.
  • Before logging in to a web site using an account and password, ensure that the site is secure. Different Web browsers show this in different ways. For example, in Microsoft Internet Explorer you can check that ‘https://’ is displayed at the start of the web address. If your Web browser displays a padlock, this indicates a secure connection and that the issued digital certificate from the site is valid.
  • Make sure you logout as soon as you have finished with your online transaction or when leave your computer.
  • If you print statements or details from your online transaction, protect them appropriately and securely dispose of them when they are no longer required.
  • Similar to PINs, don’t record or store your card’s CVV. CVV numbers are used for online purchases and are printed on the back of Credit Cards. The only record should be the CVV on your card.
  • Consider registering for the Australian Government’s Stay Smart Online Alert Service 
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