Frequently Asked Questions

Heritage suggests customers consider the following when carrying out online transactions:

  • Be very wary of opening or running files or clicking on links on untrusted websites or attached to unsolicited emails particularly if your asked for persona details or asked to carry out an online transaction.
  • Try not to do online financial transactions from public access computers, such as internet cafés. You have no way of knowing what software is on these machines or how secure they are.
  • Before logging in to a web site using an account and password, ensure that the site is secure. Different Web browsers show this in different ways. For example, in Microsoft Internet Explorer check for the following:
    • ‘https://’ is displayed at the start of the web address in your browser's address bar.
    • That your Web browser displays a padlock, indicating a secure connection.
    • The issued digital certificate from the site is valid. Double click the padlock on your browser and check the details to do this.
  • As soon as you have finished with your online transaction or when leave your computer, make sure you logout.
  • If you print statements or details from your online transaction, protect them appropriately and securely dispose of them when they are no longer required.
  • CVV numbers are used for online purchases and are printed on the back of Credit Cards. Similar to PINs, don’t record or store your card’s CVV. The only record should be the CVV on your card.
  • Consider registering for the Australian Government’s Stay Smart Online Alert Service via
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