Frequently Asked Questions

I do not have the option to use NPP faster payments with a payment I am making.

Ensure you have the latest version of the Heritage App, by checking in either the App Store (Apple) or Play Store (Android).

If your App is up to date, the Financial Institution you are transferring the funds to may not accept NPP payments. You will still have the option to transfer funds via direct entry (taking up to 2 business days).

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