Frequently Asked Questions

Why don't I have the option to use NPP faster payments with a transfer?

If you don't see the option to use NPP Faster Payments or PayID on a transfer, check these two things:

  1. Ensure you have the latest version of the Heritage Mobile Banking App, by checking in either the App Store (Apple) or Play Store (Android).
  2. Check the the Financial Institution you are transferring the funds accepts NPP Faster Payments. If they don't, you will still have the option to transfer funds via direct entry (taking up to 2 business days).
More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Learn more
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.
Learn more